FAQ'S

Frequently Asked Questions
Contact Us at: Email: [email protected]

Q: What if I didn't recieve my order?
A: First check delivery status with tracking number provided to you. Secondly, make sure the correct shipping/delivery address was given during checkout.
Heavenscent is not responsible for any packages delivered to a incorrect address that you provided  when placing order if order has already been shipped. We also are not responsible missing or stolen packages. In certain circumstances we can provide assistance to resolve the issue, please contact us.

Q: Items in my package were damaged or broken, can i get a refund?
A: If items arrive to you broken or damaged we can work on getting you an replacement item out to you. If the damage was due to a mistake in production from HeavenScent, please contact us immediatly. 

Q: I recieved my order and there is missing/wrong items in my package.
A: Check invoice to review items placed during ordering. If error still presists Contact us so we can get the correct items out to you free of charge.

Q: What if I need my items sooner than the shipping options offered?
A: Prior to placing your order please reach out to us and we can work on expedited delivery options.

Q: What if I don't Like Scents
A:. Unfortunantly we do not offer refunds for personal preferences. We do suggest purchasing melts prior as a cheaper route to determine frangrace likeness.